This Privacy Policy describes how Clair Electronics Private Limited ("Clair Lighting," "we," "us," or "our") collects, uses, and protects personal information when you visit our website at clairjg.com (the "Website") or interact with our services.
1. Who We Are
Clair Electronics Private Limited is an ISO 9001 certified LED lighting manufacturer headquartered in India. We provide commercial, industrial, and architectural lighting solutions to businesses, contractors, and partners worldwide.
Registered address: Plot No. 58, sector 155, Noida, 201310, IN
Email: admin@clairjg.com
Phone: +91-11-49843647-9
2. Information We Collect
We may collect the following types of information:
Information you provide directly
- Contact form: name, email address, phone number (optional), company name (optional), inquiry type, and message content.
- Quote request form: name, email address, phone number, company name (optional), product of interest, and additional details you choose to share.
- Franchise application form: name, email address, phone number, city, business experience (optional), investment capacity (optional), and message content.
- Communications: information you provide when you email us or otherwise contact our sales or support teams.
Information collected automatically
- Technical data: browser type, device type, operating system, IP address, referring URLs, pages viewed, and approximate location derived from IP address.
- Usage data: how you navigate the Website, including products or catalogues you view and files you download.
For details on cookies and similar technologies, please see our Cookie Policy.
3. How We Use Your Information
We use personal information to:
- Respond to inquiries, quote requests, and franchise applications.
- Provide product information, technical support, and sales assistance.
- Send confirmation or follow-up communications related to your request.
- Improve our Website, products, and customer experience.
- Maintain the security and integrity of our Website.
- Comply with applicable legal obligations.
We do not sell your personal information. We do not use your information for unrelated marketing without your consent.
4. Legal Basis for Processing
Depending on your location and the nature of the processing, we rely on:
- Consent: when you submit a form or otherwise provide information to us.
- Legitimate interests: to operate and improve our business, respond to inquiries, and protect our Website.
- Legal obligation: where required by applicable law.
If you are located in India, we process personal data in accordance with the Digital Personal Data Protection Act, 2023 (DPDP Act), and other applicable Indian laws.
5. Third-Party Service Providers
We use trusted third parties to help operate the Website. These providers may process personal information on our behalf:
- FormSubmit (formsubmit.co): processes contact, quote, and franchise form submissions and delivers them to our team by email.
- Sanity.io: hosts product and website content served through our content management system.
- Hosting and infrastructure providers: store and deliver the Website.
These providers are permitted to use your information only as necessary to perform services for us and are expected to maintain appropriate security measures.
6. Data Retention
We retain personal information only for as long as necessary to fulfil the purposes described in this policy, including responding to your inquiry, maintaining business records, and meeting legal or regulatory requirements. When information is no longer needed, we take reasonable steps to delete or anonymise it.
7. Data Security
We implement reasonable administrative, technical, and organisational safeguards to protect personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.
8. International Transfers
Clair Lighting operates from India and serves clients internationally. Your information may be processed in India or in other countries where our service providers operate. Where required, we take steps to ensure appropriate safeguards are in place for cross-border data transfers.
9. Your Rights
Depending on applicable law, you may have the right to access, correct, update, or delete your personal information, withdraw consent, or object to certain processing. Under the DPDP Act, you may also have the right to nominate another person to exercise your rights in the event of death or incapacity.
To exercise your rights, contact us at admin@clairjg.com. We may need to verify your identity before responding to your request.
10. Children's Privacy
Our Website is intended for business and professional use and is not directed at children under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us so we can delete it promptly.
11. Links to Other Websites
Our Website may contain links to third-party websites, including social media platforms and product resources. We are not responsible for the privacy practices of those websites. We encourage you to review their privacy policies before providing personal information.
12. Changes to This Policy
We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page indicates when the policy was last revised. Material changes will be posted on this page.
13. Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us:
Clair Electronics Private Limited
Plot No. 58, sector 155, Noida, 201310, IN
Email: admin@clairjg.com
Phone: +91-11-49843647-9